Work-Related and Non-Work-Related Stress: What Is the Workplace Responsible For?

"We all have stuff going on. Just leave your problems at the door."

Sound familiar?

This kind of thinking used to be the norm in many workplaces. However, it doesn’t reflect how people actually function or how workplaces operate. Stress, whether it starts at work or in life outside of work, comes through the door with us. It affects our behavior, relationships, and performance.

So, what is the workplace responsible for when it comes to stress?

Understanding the Types of Stress

Work-Related Stress

Work-related stress is caused by conditions in the workplace. This can include (but not limited to) poor environmental conditions, high job demands, low levels of support, unclear roles, and poor organisational culture. These factors are known as psychosocial hazards.

Non-Work-Related Stress

On the other hand, non-work-related stress stems from life outside of work. It can be driven by personal health issues, grief, financial pressure, relationship difficulties, caregiving demands, trauma, environmental factors (e.g. severe weather events) or economic instability.

Both types of stress impact people in significant ways, and both can show up at work.

What Are Employers Responsible For?

Employers are not responsible for solving every personal challenge a worker may face. However, that doesn’t mean they can ignore these challenges either.

Here is what workplaces are responsible for:

• Preventing or managing the risk of work-related stress arising from psychosocial hazards

• Creating a work environment that doesn’t exacerbate personal stress

• Providing flexibility and support wherever possible

• Recognising signs of distress and responding appropriately

  
  

Workplaces are not responsible for:

• Solving personal issues

• Acting as a counsellor

• Carrying the full weight of someone's life situation

  
  

The workplace cannot take on every personal challenge; however, that does not mean we ignore it or act in a way that makes things worse.

When Non-Work-Related Stress Affects Work

Sometimes, personal stress spills over into behaviour or performance at work. When this happens, it becomes a workplace concern. If left unaddressed, it can impact others, contribute to psychological risk, and create long-term problems.

Handling Performance Conversations

When addressing performance issues linked to personal stress, conversations can be complex, especially if mental health concerns are involved. The goal should be to support the individual, explore reasonable adjustments where possible, and set clear expectations and boundaries. This approach helps protect both the individual and the broader team.

Why This Matters

Even when stress doesn’t originate at work, the structure of the work environment can make a significant difference.

Work design factors like workload, support, clarity of roles, leadership style, and flexibility can either lighten the load or add to it.

A Better Approach Than "Leave It at the Door"

We all bring parts of our lives to work with us. Ignoring this reality does more harm than good. Instead of expecting people to shut off their humanity when they come to work, workplaces should adopt a more empathetic approach.

Let’s make sure work doesn’t make things worse and supports people when it can. Or better yet, let’s ensure that work contributes positively to mental health. This shift in mindset can create a more inclusive and supportive workplace.

The Bottom Line

The workplace cannot fix everything. However, it can be a space that:

• Prevents and/or minimizes harm

• Offers support and adjusts work where possible

• Contributes positively to mental well-being

  
  

Understanding stress and its impact is crucial for creating a safe and healthy work environment. By recognising the responsibilities of both employees and employers, we can foster workplaces that support mental health and overall wellbeing. Reach out to info@safeworkpsychology.com.au for further information or support.